‘It’s just craziness’: WestJet passengers stuck in Cancun after multiple flight delays, cancellations

WestJet passengers waiting in line at the Cancun International Airport on Jan. 31, 2025. (Supplied)

Hundreds of Canadians are looking for answers from WestJet after their flight home from Cancun was hit with multiple delays and cancellations, leaving them stranded at the airport.

Passengers told CTV News their flight home was initially cancelled on Thursday, after many had already arrived at the airport, checked their bags and gone through customs.

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Passengers were told WestJet was experiencing technical issues, but they’re frustrated no other information has been passed along.

“It’s chaotic here, everyone is just going nuts, people are having panic attacks, people are screaming,” Alim Kara, a stranded WestJet passenger, told CTV News from Cancun.

“No one’s getting any information. It’s just craziness, and we’re just trying to see if we can prioritize the babies and the elderly people in wheelchairs to see if they can kind of get taken care of.”

CTV News has reached out to WestJet for more information on the situation.

Some passengers were given hotel rooms on Thursday night and meal vouchers, but they were back at the airport on Friday facing multiple delays.

They also have not had access to their luggage during the delays.

The Calgary International Airport’s website shows arriving WestJet flights from Cancun as cancelled for both Thursday and Friday.

More details to come…

With files from CTV News Calgary’s Shaun Frenette